Effective 28 July 2026 — applies to every SeoGrep purchase.
Refund Policy
A plain-language summary of when SeoGrep refunds a purchase, what happens when you cancel, and how to ask.
Who you buy from
SeoGrep is sold through Paddle.com, our merchant of record. Paddle runs the checkout, issues the invoice, handles tax, and processes refunds, and Paddle is the name that appears on your card or bank statement. You can send a refund request to us at support@seogrep.com, or to Paddle directly using the details on your receipt.
14-day refund window
You can ask for a full refund within 14 days of a purchase, provided the credits from that purchase are substantially unused. This covers monthly plan payments and credit top-ups alike. If you bought credits, barely touched them, and changed your mind inside those 14 days, you get your money back.
What is not refundable
Credits you have already spent are not refundable. Once an analysis has run — a crawl, an audit, a keyword pull, a report — the work was delivered and the credits that paid for it are consumed. That is the whole reason the 14-day window depends on the credits still being unused.
What happens to your credits
Paddle returns the money to the payment method you used. Where we refund a purchase, we may adjust your balance for the credits from that purchase that were not used. Credits that were already spent stay spent.
Cancelling a subscription
You can cancel at any time. The Billing page in your dashboard opens Paddle's billing portal, and that button appears only while a subscription is active — if you do not see it, email support@seogrep.com or cancel with Paddle directly using the details on your receipt. Your plan stays active until the end of the period you have already paid for, and there is no refund for the remainder of that period. Nothing is charged after it ends.
Free trial
The free trial is 200 credits, no card required. It costs nothing, so there is nothing to refund on a trial account.
How to request a refund
Email support@seogrep.com from the address on your account, include the Paddle order or transaction reference from your receipt, and tell us what went wrong. We reply within 5 business days. You can also take the request straight to Paddle. Once a refund is approved, Paddle issues it and the funds usually appear within 5–10 business days, depending on your bank.
Your statutory rights
Nothing in this policy limits the rights you have as a consumer under the law that applies to you. Where that law gives you more than this policy does, it comes first.